Privacy Policy

Last updated: September 18, 2026

Fluffcy ("we", "us", or "our") operates the fluffcy.com website and marketplace platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information we collect

Personal information you provide:

Name, email address, phone number, and profile photo when you create an account
Payment information processed securely through Stripe (we do not store your card details)
Location data when you search for providers or set your service area
Messages exchanged between pet owners and providers through our platform
Reviews and ratings you leave after completed bookings
Pet information you add to your profile (pet name, breed, age, medical conditions)
Government-issued ID submitted during provider verification (stored securely, accessible only to our verification team)

Information collected automatically:

Browser type, IP address, device information
Pages viewed, time spent on pages, links clicked
Cookies and similar tracking technologies

How we use your information

We use the information we collect to:

Create and manage your account
Connect pet owners with pet care providers
Process bookings and payments
Verify provider identities and qualifications
Send booking confirmations, reminders, and updates
Improve our platform and services
Respond to your enquiries and support requests
Comply with legal obligations

How we share your information

We share your information only in the following circumstances:

Between users: When a booking is made, relevant profile information is shared between the pet owner and provider to facilitate the service.
Payment processing: Payment data is processed by Stripe. We do not store your full card details.
Legal requirements: We may disclose your information if required by law, regulation, or legal process.
Service providers: We may share information with third-party service providers who help us operate our platform (hosting, analytics, customer support).

We do not sell your personal information to third parties.

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Correct inaccurate data
Delete your data ("right to be forgotten")
Restrict processing of your data
Data portability
Object to processing

To exercise any of these rights, contact us at privacy@fluffcy.com.

Data retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.

We use essential cookies to operate the platform and analytics cookies to understand how our website is used. You can control cookie settings through your browser preferences.

Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy, contact us at: Email: privacy@fluffcy.com