Frequently Asked Questions)

Q: When will I receive my order?
A: Most orders are processed within 1–3 business days and delivered in 7–15 business days.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide.

Q: Can I return a product?
A: Yes! We offer a 14-day return policy. Please visit our Refund Policy page for full details.

Q: How can I contact customer support?
A: Email us anytime at support@fluffcy.com – we’ll reply within 24 hours.

Q: What if my item arrives damaged?
A: We’ll happily send a replacement or issue a refund. Just email us a photo of the damage.